Privacy Policy
Puppy City (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, or any of our services (collectively referred to as the “Platform”).
By using the Puppy City Platform, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect the following types of personal information:
a) Information You Provide:
- Name, email address, phone number
- Address (for service-related bookings)
- Account login details
- Payment information (processed securely through third-party services)
- Information you submit in forms, listings, reviews, or support queries
b) Information We Collect Automatically:
- IP address and browser type
- Device information
- Pages visited, access times, and referring URLs
- Cookies and tracking data (see Section 6)
2. How We Use Your Information
We use your data to:
- Provide and improve our services
- Manage your user account
- Process bookings, payments, or service requests
- Send important service updates or transactional communications
- Respond to your queries or support requests
- Conduct internal analytics and performance tracking
- Comply with legal and regulatory obligations
3. How We Share Your Information
We do not sell your personal information. However, we may share your information with:
- Service providers who assist with hosting, payment processing, analytics, etc.
- Law enforcement or regulatory bodies if legally required.
- Successors in case of business sale, merger, or acquisition.
All third parties are contractually bound to keep your data secure and use it only for the intended purpose.
4. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct or update your information
- Request deletion of your personal data (subject to any legal obligations)
- Object to processing for marketing purposes
- Withdraw consent at any time, where applicable
To exercise your rights, please contact us at privacy@puppycity.co.uk.
5. Data Security
We take appropriate technical and organisational measures to protect your personal data, including encryption, firewalls, and secure servers. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
Our website uses cookies to:
- Maintain session login status
- Understand user behaviour and improve functionality
- Provide personalised content or recommendations
You can manage your cookie preferences via your browser settings.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. technical and organisational measures to protect your personal data, including encryption, firewalls, and secure servers. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our services are not intended for users under the age of 16. We do not knowingly collect data from children. If we become aware that we have collected personal data from a child without verified parental consent, we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly
